We at NuCèlle are committed to providing the highest level of customer care to our clients.
Our NuCèlle® products are
carefully researched and formulated to give you the best
result possible for your type of skin. Therefore, your
purchase is satisfaction guaranteed for 30
days. If you wish to return any part of your purchase,
please call 1-800-877-3131 for a Return Authorization
Number (RA#). Please see our Return
Policy detailed below.
Shipping costs are calculated according
to the dollar value of your order and will be added to
the total amount. All orders are sent through Expedited
Mail - Canada Post with a tracking number. Delivery times
vary from 4-14 business days from day of shipment. The
following table shows the shipping rates charged according
to the total value of the order.
76.00 - 150.00
XpressPost is available for an additional charge. Please
indicate in the Comments section of the Checkout form,
and we will send you an email with the additional cost.
For information on international
shipping, please click
Once you have placed your order on www.nucelle.com and
your credit card has been authorized, you will receive
an e-mail message confirming your order.
Once you have placed your order on www.nucelle.com,
it will be sent to our warehouse to be processed and packed
for shipment. Please allow 1 - 2 business days for the
order to be processed and prepared for shipment. Once
the order is sent to the warehouse, no changes, or cancellations
of your order can be made.
When your order has left our warehouse, the order status
shows on our records as "Shipped and Paid" and
you will receive an e-mail message confirming that your
order has been shipped.
All orders are sent through Expedited
Mail - Canada Post with a tracking number. In most cases,
you will get your order approximately 7-10 days after
it has left our warehouse.
Before you place your order, you can
view the contents and the total amount in your shopping
basket. Once your order has been submitted successfully,
the order will be in a "Placed" status. Your
order is then "Sent to Warehouse," entering
the shipping process almost immediately. The only time
that you can cancel or modify your order is during the
Checkout process before the order is submitted. Once your
order enters the shipping process by being submitted,
no further changes can be made.
You must call a Customer Service Representative
to make any changes to your order once it is has been
submitted. Click here for Customer Service contact information.
If the order has been "Sent to Warehouse," we
are unable to cancel or modify your order. You can return
your items free of charge for a credit to your account.
For more information on returns, please visit our Returns
Section by clicking here.
You are welcome to order any of our products
by calling our Toll Free Order Line 1-800-877-3131.
Our Sales Executives are delighted to assist you with
your order, and any questions you may have.
We accept MasterCard, Visa and Discover
Cheques & Money Orders
We do accept Cheques and Money Orders. Please be aware
that this may result in a shipping delay. We will not
ship your customized products until we are in receipt
of payment, and that form of payment has cleared our bank.
Please be sure to write your order number on the face
of your cheque or money order and mail it to:
P.O. Box 2333,
Blaine, Washington 98231-2333
We are happy to accept returns within
30 days of receipt and the bottle at more than 50% full.
Our normal return policy is 30 days return satisfaction
guaranteed, but you must call us at
1-800-877-3131 for a Return Authorization Number (RMA#)
within the 30 day period.
In order to ensure a timely refund to
your account, please mail the item immediately upon receipt
of your RMA#. We regret that we do not refund the original
shipping costs with the return, nor do we reimburse the
return shipping costs.
Please follow the simple instructions
below for your return.
- Separate any unused items from used items. Label used
items as used. If feasible, use the original packaging
to ship your return.
- Fill out the Return Form on the back of your Packing
Slip. Include this form inside the box.
- Please write the RA# on the upper left hand corner
of your package and use the return label included on
the back of your Packing Slip.
We will issue you a full refund to your credit card
for the price of any item that you return IF your return
is accompanied by the RMA# issued to you at the time of
your telephone call requesting the return. When your return
package has been received, and it is ready to be processed,
we will send you a return confirmation e-mail containing
the details of your return.
It takes up to 30 business days to process
the return and credit your credit card account. We will
notify you via e-mail once your return has been processed.
Please note that your financial institution may take up
to seven business days to reflect this return transaction.
We are pleased to accept overseas orders.
However, international shipping charges can be very high,
therefore we must charge you the actual shipping costs.
We are pleased to e-mail you with the actual costs before
we ship your order. At this time you will have the option
of cancelling your order.
We ship by Canada Post Airmail or by
insured XpressPost with tracking number. Airmail takes
2-4 weeks delivery; XpressPost takes 8-10 days. XpressPost
in NOT available to South Africa.